Last updated: 31 July 2026
This Privacy Policy explains how Dr Etienne Maritz’s practice collects, uses, stores and protects personal information when you use this website, contact the practice, request an appointment, send a WhatsApp message, or communicate with the practice.
The practice is committed to protecting personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA), applicable healthcare confidentiality obligations, and the ethical standards applicable to healthcare practitioners registered with the Health Professions Council of South Africa (HPCSA).
Responsible Party
Dr Etienne Maritz’s Practice
Montana Hospital
Room 10
c/o Dr Swanepoel and Rooibos Street
Pretoria
Telephone: 012 548 6267/9
WhatsApp: 082 726 8911 (WhatsApp Only)
Administrative enquiries: admin@dremaritz.co.za
Clinical enquiries: clinical@dremaritz.co.za
Information Officer: Dr Etienne Maritz, as head of the private body, unless another Information Officer is formally designated by the practice
Professional registration and practice details are available from the practice on request.
Personal Information We May Collect
We may collect name, surname, contact number, email address, WhatsApp number, message or enquiry details, appointment information, patient details, medical aid information, billing information, referral details, and medical information where necessary for administrative or clinical purposes.
We may also collect technical information such as browser type, device information, IP address, pages visited, cookies, analytics data and spam-prevention data where enabled.
Please do not send detailed medical records, images, reports or urgent clinical information through the website contact form or WhatsApp unless the practice has specifically requested this.
Why We Process Personal Information
We process personal information to respond to enquiries, book and manage appointments, communicate with patients and referring practitioners, provide healthcare services, manage referrals, handle clinical correspondence, manage billing and medical aid administration, keep required records, improve website security and functionality, and comply with legal, healthcare and professional obligations.
Medical and Health Information
Health information is sensitive personal information. The practice processes health information only where necessary for healthcare, administration, record keeping, referral, billing, legal, regulatory or other lawful purposes.
Medical information is handled confidentially and access is limited to authorised persons who require the information for an appropriate purpose.
Sharing Personal Information
Where lawful and necessary, personal information may be shared with treating or referring healthcare practitioners, hospitals, anaesthetists, physiotherapists, radiology providers, medical schemes, billing administrators, BRIMAMED, IT providers, website hosting providers, email providers, WhatsApp or communication providers, legal advisers, insurers, regulators and emergency services.
Service providers who process personal information on behalf of the practice are expected to handle it securely and only for authorised purposes.
Website Forms, WhatsApp and Email
Website forms, WhatsApp and email are intended for general enquiries and appointment-related communication. They may not be suitable for urgent or highly sensitive medical communication.
Submitting an enquiry does not create a doctor-patient relationship. Medical advice, diagnosis or treatment recommendations can only be provided after an appropriate consultation.
Cookies and Analytics
This website may use cookies or similar technologies to improve website functionality, understand site usage, protect forms from spam and support basic analytics.
This website may use standard website hosting, security, spam-prevention, analytics or embedded map tools where enabled. The practice should periodically confirm which tools are active.
Security
The practice takes reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, disclosure, alteration or destruction.
No website, email system, WhatsApp message or internet transmission can be guaranteed to be completely secure. Please avoid sending highly sensitive information through website forms, email or WhatsApp unless requested.
Retention
Personal information is retained for periods required or permitted by applicable healthcare, professional, legal, tax and operational obligations.
Your Rights
Subject to applicable law, you may request access to personal information held about you, correction of inaccurate or outdated personal information, deletion or restriction where legally permitted, objection to certain processing, or information about how your personal information has been used.
To make a privacy request, contact admin@dremaritz.co.za.
Complaints
If you believe your personal information has not been handled appropriately, please contact the practice first so that the concern can be addressed.
You may also contact the Information Regulator South Africa at https://inforegulator.org.za/.